AI & Automation
Most enquiries are lost in the first five minutes, not the first five days. Someone rings while you are on a job, gets voicemail, and calls the next name on the list. A missed call leaves no trace, so it never feels like a loss.
What this actually is
Systems that answer for you when you cannot, in your business's own voice, and put the result somewhere you will see it.
That covers the enquiry arriving at 8pm on a Sunday, the call that comes while you are with a customer, the review you never got round to asking for, and the regular who has not been back since spring and nobody noticed.
What each part does
AI Front Desk
Answers web enquiries, texts and chats the moment they arrive, using your real services and hours, and books straight into your calendar. It says plainly that it is an automated assistant, and hands anything it does not know to you rather than inventing an answer.
Automations
The messages that should always go out and rarely do: a text back to a missed call, appointment confirmations and reminders, and follow-up on a quote that has gone quiet. Set up once, then they happen whether or not anyone remembers.
LeadScout
Watches public online conversations for people asking for what you do, drafts a reply and saves each one as a lead. You approve it and it posts from your own account — nothing goes out on its own, because automated promotional posting breaks the platforms' rules and undisclosed promotion breaks the FTC's.
Loyalty Engine
Two jobs around the customers you already have. It asks for a review once, at the right moment, with the link included, and drafts replies to the reviews that come in for you to approve. It also gets back in touch with customers who quietly stopped coming.
Market Intelligence
Keeps track of what competitors are charging, advertising and being reviewed for, and turns it into a short summary you actually read. Built on the platforms' official data rather than scraped, so it cannot be switched off for breaking their terms.
Live Reporting
One page showing leads, bookings, customers and where they came from, kept current. Plus a plain-English monthly summary of what happened and what is worth doing next, so nobody has to interpret a dashboard.
AI Quotes
Turns an enquiry into a quote or proposal from your approved price list, sends it, and tracks whether it was opened and when it expires. Every quote is an estimate that you approve before it leaves.
The rules this is built under
Nothing is sent to people who did not agree to hear from you. Consent is recorded properly, with the exact wording shown and when they agreed to it.
Reviews are never incentivised and never filtered to happy customers only. Both breach Google's policies and can get a business's reviews removed — the risk lands on you, not on the agency, which is why it is not done.
Anything written by AI that goes out publicly is approved by a person first.
How it is scoped
Monthly, because it is a running system rather than a one-off build. What it costs depends on how much of it you switch on.
A single piece — missed-call text-back, say — can be live in days. The full set takes closer to a few weeks, mostly spent on getting it to sound like you rather than like software.
It sits on top of however you already work. Nothing here requires you to change your phone number or your calendar.
Common questions
Will it sound like a robot?
It is set up around your services, your hours and your booking rules, so it answers like someone who works there. Where it speaks to a caller it says plainly that it is an automated assistant — people are not misled, and anyone who wants a human gets one.
What if it gets something wrong?
It is built to hand over rather than guess. Anything outside what it knows becomes a message with the details, passed to you, instead of an invented answer.
Do I have to use all of it?
No. Most businesses start with the one leak costing them the most — usually missed calls — and add the rest once they can see it working.
Want to know if this is worth doing?
Tell us what is happening in your business and you will get a straight answer about whether this would help — including if the answer is no. Nothing to pay for the conversation.
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